Shipping policy

Processing Times

All pieces are handmade and packed with care. Please allow 3–5 business days for your order to be processed before shipment. Custom or made-to-order items may require additional time—estimated timelines will be noted on the product page.

 

Domestic Shipping (United States)

We offer standard shipping via trusted courier services.

• Estimated delivery time: 3–7 business days
• Shipping rates are calculated at checkout based on your location and order weight.

International Shipping

We currently ship worldwide.

• Estimated delivery time: 7–21 business days, depending on the destination.
• Shipping rates and options are calculated at checkout.
• Customers are responsible for any customs duties, import taxes, or additional fees incurred once the package reaches your country.

 

Packaging & Sustainability

Each ceramic piece is carefully wrapped and boxed to prevent damage in transit. We aim to use recycled and eco-conscious materials whenever possible.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. If you haven’t received tracking info within 5 business days, please contact us at kaneez.hassan22@gmail.com.

 

Shipping Issues or Damages

If your order arrives damaged, please email us within 3 days of delivery with your order number and clear photos of the damage and packaging. We’ll work with you to resolve the issue promptly.

 

Questions?

For any shipping inquiries, reach out at kaneez.hassan22@gmail.com. We’re here to help.