Refund policy

Return & Exchange Policy

Because each piece is handmade and one of a kind, we approach returns with care and transparency.

 

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and returned in its original packaging to ensure it arrives safely. Proof of purchase is required.

To initiate a return, please email kaneez.hassan22@gmail.com with your order details and reason for return. Returns must be approved before shipping—unauthorized returns will not be accepted. Once approved, we’ll send return instructions and, in some cases, a shipping label.

Damages & Issues

Each ceramic piece is packed with care, but breakages can occur in transit. Please inspect your order upon arrival and contact us within 3 days if it arrives damaged, defective, or if you receive the wrong item. Email us with photos so we can assess and resolve the issue promptly.

 

Exceptions & Non-Returnable Items

Because of the handmade nature of our ceramics, we do not accept returns on:

• Custom orders or commissions
• Sale items
• Used or altered pieces

Subtle variations in size, shape, color, and texture are part of the hand-building process and are not considered defects.

 

Exchanges

We do not offer direct exchanges. If you’d like a different item, we recommend placing a new order after your return is approved and processed.

EU Customers – 14-Day Cooling Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused and returned in their original condition and packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at kaneez.hassan22@gmail.com.